Refund policy

macom® return - exchange or refund information

WE STRONGLY ADVISE TRYING THE GARMENT ON IMMEDIATELY UPON RECEIPT TO ENSURE CORRECT SIZE.

Request your return or exchange through this link.

 

  • U.K, U.S.A and Rest of the World:

Please send your return to: macom returns, 3.17 The Plaza, 535 Kings Road, London, SW10 0SZ, United Kingdom

  • European countries:

Please send your return to: macom Europe, Calle Kerria 1 bis, 28109, Alcobendas, Spain

Conditions For Exchange Or Refund

If for any reason you wish to exchange or return your order, you may do so only if the following conditions are met:

  • Return must be postmarked within 14 days of receipt for refund/exchange.
  • Garments must not have been worn, washed, damaged, soiled (with stains); please wear underwear when trying on garments.
  • Make sure the product you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your exchange/return.
  • Use caution if members of your household are smokers; returned items with any scent of smoke or other odours (perfumes, cooking, etc.) will, under no circumstances, be eligible for refund/exchange.
  • Products from the Outlet are not eligible for exchanges/returns due to the lower prices and stock availability

Exchanges & Refunds Processing Time

Normally Exchanges/Refunds are processed the next working day after receipt. If your Exchange is urgent please specify on form and Customer Services will call you on receipt of goods.

When returning item(s), we strongly advise sending back Recorded Delivery to ensure tracking. Use the cheapest traceable service at your local Post Office.

If the product you have received is faulty or if you need more information, please e-mail Customer Services at help@macom-medical.com.  We will be happy to help and answer any questions you may have.

Refunds will cover the cost of the goods only; any delivery charges cannot be refunded. A confirmation from macom® will be sent as soon as the return/exchange has been processed.

The cost of return shipping is the responsibility of the customer.